Careers

Professional Services Engineer

The Professional Services Engineer works to implement the 5iron managed security services for our clients. Working closely with the Professional Services team, you will lead and execute the technical implementation of 5iron solutions as part of the client onboarding process. You will then ensure a seamless technical handoff to the security operations team.

RESPONSIBILITIES

Lead and execute the technical implementation of projects to ensure successful deployment and adoption of 5iron solutions by customers
Primary technical resource for customers and partners during the Onboarding Process, including technical troubleshooting
Perform complex needs assessments of customer and/or partners
Work closely with the Project Management team to ensure Project Milestones are being achieved
Ensure quality standards and metrics are being consistently applied in the implementation of

projects
Weekly status updates for implementation Projects in progress

REQUIREMENTS

Bachelor’s degree, or combination of education and relevant experience
Experience in customer facing implementation roles
Strong written and oral communication skills
Hands-on experience in a production environment with Next Gen firewalls, Industry standard SIEMs,

and enterprise email protection platforms such as Proofpoint and Mimecast.
The ability to multi-task while staying organized: managing and balancing priorities for multiple

projects and customers on a daily basis.
Effective troubleshooting skills
Possess a passion for customer service, business quality, and data security
The ability to be flexible and work in a rapidly changing environment is required

PREFERRED EXPERIENCE

Active Directory
TCP/IP networking
Virtualization
Linux
Programming languages/Scripting
Process development and project execution in a technology-based service organization

ADDITIONAL

All candidates will be required to take an extensive background screen, credit screen, and drug screen prior to employment.
As this is an on-site position in the 5iron SOC in Franklin, TN (Relocation support available for ideal candidates) — Some travel may be required – up to 10%.

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About 5iron

5iron Active Cyber Defense solutions provide comprehensive detection and response, 24x7x365. We actively respond to events as they occur, requiring less bandwidth from our clients and taking the action needed to eliminate the threat before it causes disruption to client business or data. This approach enabled 5iron to be named to the 2022 Inc. 5000 list of fastest-growing private companies in the US.

5iron redefines industry expectations by taking an active role in the protection of our clients. Delivering 24x7x365 “eyes on” cybersecurity defense solutions, effectively minimizes cyber risk inside these organizations. Our active cyber defense solutions leverage years of information security experience to protect critical network infrastructure from the growing number of cyber threats.

5iron’s Security Operations Center (SOC) is located in Franklin, Tennessee and all security operations are run from this facility. 5iron does not use a Virtual SOC in which Security Analysts work from home or another remote location which can slow response times and affect client security. Our goal is more than notification—Our goal is response and resolution.